New Accounts or Transfers

New accounts are created for properties that already have water service. To open a new account or transfer an account to a different address, call our Customer Care Center at 502.583.6610.

A $30 Service Activation Fee is required for all new services and transfers.

A $100 Service Deposit may be required based on the customer's Experian Utility Score.

The Service Deposit is credited to the water account when:

  • the customer's account is closed.
  • the customer has paid their bill on time for three consecutive years.

View our rates.