Questions? There are many ways to get in touch with us.


When requesting information via email, we require the last four digits of the account holder's social security number. This ensures we are interacting with authorized users. If you are not comfortable providing this information via email, please contact us by phone at 583.6610 or 888.535.6262. Our customer service center is open Monday - Friday, 8:00 a.m. - 6:00 p.m.  


Send us an email and we're happy to help! Emails will be responded to in 24-48 business hours, not including weekends.

Account Balance/Due Date              Customer Website Inquiry 

Fees                                                             Landlord Inquiries 

Lease Documents                                 Leak Adjustment Documents

Payment Extension                             Start, Stop or Transfer  

Other                                                      Checkbook Inquiry                             

Open Records Request 



Call us! Please note Mondays are the busiest days of the week, as is the first of every month. 

Monday - Friday
8:00 a.m. - 6:00 p.m. 

502.583.6610 or  888.535.6262

To report a water main break, select option 1 from our automated phone system. A water main break means you can see water running in the street. For questions about HomeServe select option 4.

If you have no water service in your home, please select option 5 to speak with a customer service representative. 

In Person:         

Visit one of our Customer Service Centers.  Some transactions require proof of ID, so please bring valid license or other form of ID. 

Louisville Water Company
John L. Huber Building
550 South Third Street
Louisville, KY  40202
Open Mon - Fri, 8:00 a.m. - 4:30 p.m., excluding holidays.


Louisville Water Company

Shepherdsville City Hall
634 Conestoga Parkway
Shepherdsville, KY  40165
Open Mon - Fri, 8:00 a.m. - 4:00 p.m., excluding holidays. Closed for lunch 1 -1:30 p.m. 


Send your written correspondence to:

Louisville Water Company
ATTN: Customer Service
550 South Third Street
Louisville, KY 40202


502.569.0827  Adjustments
502.569.0851  Cashiers

502.569.3677  Collections
502.569.3674  Customer Service